Terms and Conditions
Last Updated: 23 July 2026
1. Introduction
These Terms and Conditions ("Terms") govern your use of TheLoneCrowd website and the purchase and use of any products or services supplied by TLC International ("we", "us", "our").
By accessing our website, purchasing any product or service, or otherwise using our website, you confirm that you have read, understood and agree to be bound by these Terms.
If you do not agree to these Terms, you must not use our website or purchase any of our products or services.
These Terms apply to all visitors, customers and users of TheLoneCrowd website.
2. About Us
TheLoneCrowd is owned and operated by TLC International.
Registered Office:
85 Great Portland Street, First Floor
London
W1W 7LT
United Kingdom
Email: contact@thelonecrowd.com
Throughout these Terms, references to "TheLoneCrowd", "we", "our", or "us" mean TLC International.
3. Definitions
For the purposes of these Terms:
Account means any customer account created on our website.
Customer, you or your means the individual or organisation purchasing or using our products or services.
Content means all text, graphics, images, code, documentation, downloads, videos, tutorials, files and other materials made available by us.
Digital Products means any downloadable or digital goods sold by TheLoneCrowd, including website templates, template sections, digital assets, design resources and related files.
Licence means the limited permission granted under these Terms to use our Digital Products.
Squarespace means the third-party website platform operated by Squarespace, Inc.
Template means any Squarespace website template, design, section, layout, code or related product created and sold by TheLoneCrowd.
User Content means any text, photographs, branding, logos, graphics, videos or other materials uploaded or added by you when using our Templates or services.
4. Eligibility
You must be at least 18 years of age and capable of entering into legally binding contracts under the laws of England and Wales to purchase our products or services.
If you purchase on behalf of a business or other organisation, you confirm that you have the authority to bind that organisation to these Terms.
5. Changes to These Terms
We may amend these Terms from time to time to reflect changes in our business, legal obligations or the services we provide.
The most recent version will always be published on our website with the updated revision date shown at the top of this page.
Any changes will apply to future purchases. Existing purchases will continue to be governed by the version of these Terms that applied at the time of purchase unless the law requires otherwise.
6. Website Use
You agree to use our website only for lawful purposes.
You must not:
use our website in any way that breaches any applicable law or regulation;
interfere with the operation or security of the website;
introduce viruses, malware or other malicious software;
attempt to gain unauthorised access to any part of the website, servers or systems;
copy, scrape or reproduce substantial parts of our website without our prior written permission;
use automated software or bots to access our website in a way that places unreasonable demand on our systems.
We reserve the right to suspend or terminate access where we reasonably believe these Terms have been breached.
7. Products and Services
TheLoneCrowd provides a range of digital products and creative services, including but not limited to:
Squarespace website templates;
Squarespace template customisations;
bespoke website design services;
digital downloads and design assets;
website resources and supporting documentation.
All products are supplied subject to these Terms.
Descriptions, screenshots, demonstrations and examples are provided for illustrative purposes only. Whilst we make every reasonable effort to ensure they accurately represent the product supplied, slight differences may occur due to software updates, browser variations, device settings or Squarespace platform changes.
We reserve the right to modify, discontinue or replace any product or service at any time without liability, provided that such changes do not affect products already purchased.
8. Orders and Payment
All prices displayed on our website are shown in Pounds Sterling (£) unless otherwise stated.
Payment must be made in full before access to any Digital Product is provided or work begins on any service, unless an alternative payment arrangement has been agreed in writing.
We reserve the right to refuse or cancel any order where:
payment cannot be authorised or is declined;
fraudulent or suspicious activity is suspected;
an obvious pricing or product description error has occurred; or
we are unable to fulfil the order for reasons beyond our reasonable control.
If we cancel an order before access to a Digital Product has been provided, any payment received will be refunded in full.
As we are not VAT registered, VAT is not charged on our products or services.
9. Digital Products
Following successful payment, Digital Products will normally be made available immediately or as soon as reasonably practicable.
It is your responsibility to ensure that you provide a valid email address and have the necessary software, internet access and Squarespace account required to access and use our products.
Delivery is deemed to have taken place once access to the download, template or digital content has been provided.
10. Squarespace Compatibility
Our Templates are designed exclusively for use with Squarespace.
Unless expressly stated otherwise, we do not guarantee compatibility with:
third-party plugins or extensions;
custom code added by you or another developer;
software or services provided by third parties; or
future Squarespace updates that significantly alter platform functionality.
Although we aim to keep our Templates compatible with Squarespace updates wherever reasonably possible, we cannot guarantee uninterrupted compatibility where changes are outside our control.
11. Licence to Use Our Templates
Upon purchase, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the purchased Template in accordance with these Terms.
Ownership of the Template does not transfer to you.
All intellectual property rights remain the property of TLC International.
Your licence permits you to:
install the purchased Template on one (1) Squarespace website;
customise the Template to suit your own brand or business;
replace demo content with your own content;
use the finished website for commercial or personal purposes.
This licence does not permit any ownership rights in the underlying Template or its design.
12. Single Website Licence
Unless otherwise agreed in writing, each Template licence may only be used on one live website.
If you wish to use the same Template on another website, business, brand or domain, an additional licence must be purchased.
A licence may not be shared between multiple clients, businesses or organisations.
13. Organisations and Multiple Users
Where a Template is purchased on behalf of a business or organisation, the licence covers the organisation's use on a single website only.
Employees may collaborate on that website as part of their employment, provided the Template is not copied, redistributed or used to create additional websites beyond the licensed installation.
Separate licences must be purchased for additional websites operated by the same organisation.
14. Permitted Use
You may:
customise our Templates for your own website;
replace text, colours, fonts, images and branding;
add your own pages and content;
modify layouts to suit your business;
use the completed website for commercial purposes;
engage a designer or developer to customise your licensed website on your behalf.
15. Prohibited Use
Unless we have given prior written permission, you must not:
resell, redistribute or sublicense any Template;
share download files with another person or business;
upload Template files to file-sharing websites or repositories;
claim our Templates or designs as your own original work;
remove copyright notices where they exist;
copy substantial portions of our designs to create competing products;
reproduce, duplicate or commercially exploit any Digital Product beyond the scope of your licence;
use any part of our products to create templates for resale or distribution;
use our products in any unlawful manner.
Any unauthorised use automatically terminates your licence.
16. Intellectual Property
All Templates, Digital Products, graphics, layouts, documentation, code, designs, branding, logos, text, downloadable resources and other materials supplied by TheLoneCrowd are protected by copyright, design rights, trade marks and other intellectual property laws.
Unless expressly stated otherwise, all intellectual property rights remain vested in TLC International.
Nothing in these Terms transfers ownership of our intellectual property to you.
You retain ownership of any content that you create or upload, including your logos, photographs, written content and branding.
17. Customer Content
Where you upload or provide content for use within a Template or bespoke website, you confirm that:
you own the necessary rights to use that content;
its use does not infringe any third-party rights;
it is lawful and does not contain defamatory, offensive or unlawful material.
You remain solely responsible for all content you add to your website.
We accept no responsibility for claims arising from materials supplied by you.
18. Lifetime Updates
Where stated on the product page, your purchase includes lifetime updates to the Template.
Lifetime updates refer to updates made available for the lifetime of that specific Template product.
Lifetime does not mean your lifetime or the lifetime of TLC International. It refers to the period during which the Template remains actively supported and maintained by us.
We reserve the right to discontinue any product where continued maintenance becomes commercially or technically impracticable. Where possible, customers will receive the latest available version before support ends.
19. Consumer Rights and Digital Content
Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where you are purchasing as a consumer, you have certain statutory rights that cannot be excluded or restricted.
If any Digital Product supplied by us is faulty, not as described or not provided with reasonable care and skill, you may be entitled to a repair, replacement or refund in accordance with your legal rights.
20. Cancellation Rights for Digital Products
Under the Consumer Contracts Regulations 2013, consumers normally have a 14-day cancellation period for distance purchases.
However, where you purchase Digital Products which are supplied immediately, you expressly agree that:
delivery of the Digital Product may begin immediately after purchase; and
by requesting immediate access, you acknowledge that your statutory right to cancel will end once the download or access to the Digital Product has begun.
This does not affect your statutory rights where the Digital Product is faulty or not supplied in accordance with applicable law.
21. Refund Policy
Due to the nature of downloadable Digital Products, we do not offer refunds simply because you have changed your mind after access has been provided.
Refunds will not normally be given where:
you purchased the wrong product;
you no longer require the product;
you expected functionality not described on the product page;
you are unable to use Squarespace;
you decide not to proceed with your website.
Nothing in this section affects your statutory rights under UK consumer law.
Where a refund is required by law, we will process it using the original payment method wherever reasonably possible.
22. Bespoke Website Design Services
Where you engage us to provide bespoke website design, custom development or other creative services, additional project terms may be agreed in writing.
Project quotations, proposals and invoices form part of the agreement between us.
Unless otherwise agreed:
work will begin once any required deposit has been received;
estimated completion dates are indicative only;
delays caused by late content, feedback or approvals from you may affect delivery times;
you are responsible for reviewing and approving work before launch.
Any additional work requested outside the original scope may be subject to additional charges.
23. Customer Responsibilities
You agree to:
provide accurate information when placing an order;
maintain access to your Squarespace account;
ensure all content supplied by you is accurate and lawful;
keep copies of your own website content and files;
promptly provide any information required for bespoke services.
We shall not be responsible for delays caused by your failure to provide required information or approvals.
24. Technical Support
Unless otherwise stated, every Template purchase includes:
lifetime access to the purchased Template;
lifetime Template updates (subject to Clause 18); and
sixty (60) days of technical support from the date of purchase.
Support is provided by email or through our designated support system.
We aim to respond within three working days, although response times may occasionally be longer during busy periods or public holidays.
Support includes reasonable assistance with:
Template installation;
Template functionality;
clarification of Template features;
compatibility issues arising from Squarespace platform updates;
bug fixes relating to the original Template.
Support does not include:
general Squarespace training;
website design advice;
branding or marketing advice;
custom coding;
third-party integrations;
SEO services;
content creation;
troubleshooting caused by modifications made by you or another third party.
Proof of purchase may be requested before support is provided.
We reserve the right to refuse support where a customer behaves in a threatening, abusive or unreasonable manner towards our staff.
25. Third-Party Services
Our products are designed for use with Squarespace.
Your use of Squarespace and any other third-party services is governed by their own terms and conditions and privacy policies.
We are not responsible for:
changes made by Squarespace;
interruptions to third-party services;
account suspensions by third parties;
third-party software, integrations or extensions;
payment services provided by third-party providers.
You are responsible for maintaining your own Squarespace subscription and complying with Squarespace's terms of use.
26. Website Availability
We make reasonable efforts to ensure our website remains available at all times.
However, we cannot guarantee uninterrupted access and may suspend or withdraw the website temporarily for maintenance, updates or reasons beyond our reasonable control.
We shall not be liable for any temporary unavailability of the website.
27. Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, descriptions, screenshots, demonstrations and examples are provided for general guidance only and may occasionally contain typographical errors or become outdated due to changes made by Squarespace.
We reserve the right to correct any errors or omissions without prior notice.
28. Security
You are responsible for maintaining the confidentiality of your login credentials and any access provided to your Squarespace account.
You must notify us promptly if you believe your account has been compromised.
We use reputable third-party payment providers to process transactions and do not store your full payment card details.
19. Consumer Rights and Digital Content
Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where you are purchasing as a consumer, you have certain statutory rights that cannot be excluded or restricted.
If any Digital Product supplied by us is faulty, not as described or not provided with reasonable care and skill, you may be entitled to a repair, replacement or refund in accordance with your legal rights.
20. Cancellation Rights for Digital Products
Under the Consumer Contracts Regulations 2013, consumers normally have a 14-day cancellation period for distance purchases.
However, where you purchase Digital Products which are supplied immediately, you expressly agree that:
delivery of the Digital Product may begin immediately after purchase; and
by requesting immediate access, you acknowledge that your statutory right to cancel will end once the download or access to the Digital Product has begun.
This does not affect your statutory rights where the Digital Product is faulty or not supplied in accordance with applicable law.
21. Refund Policy
Due to the nature of downloadable Digital Products, we do not offer refunds simply because you have changed your mind after access has been provided.
Refunds will not normally be given where:
you purchased the wrong product;
you no longer require the product;
you expected functionality not described on the product page;
you are unable to use Squarespace;
you decide not to proceed with your website.
Nothing in this section affects your statutory rights under UK consumer law.
Where a refund is required by law, we will process it using the original payment method wherever reasonably possible.
22. Bespoke Website Design Services
Where you engage us to provide bespoke website design, custom development or other creative services, additional project terms may be agreed in writing.
Project quotations, proposals and invoices form part of the agreement between us.
Unless otherwise agreed:
work will begin once any required deposit has been received;
estimated completion dates are indicative only;
delays caused by late content, feedback or approvals from you may affect delivery times;
you are responsible for reviewing and approving work before launch.
Any additional work requested outside the original scope may be subject to additional charges.
23. Customer Responsibilities
You agree to:
provide accurate information when placing an order;
maintain access to your Squarespace account;
ensure all content supplied by you is accurate and lawful;
keep copies of your own website content and files;
promptly provide any information required for bespoke services.
We shall not be responsible for delays caused by your failure to provide required information or approvals.
24. Technical Support
Unless otherwise stated, every Template purchase includes:
lifetime access to the purchased Template;
lifetime Template updates (subject to Clause 18); and
sixty (60) days of technical support from the date of purchase.
Support is provided by email or through our designated support system.
We aim to respond within three working days, although response times may occasionally be longer during busy periods or public holidays.
Support includes reasonable assistance with:
Template installation;
Template functionality;
clarification of Template features;
compatibility issues arising from Squarespace platform updates;
bug fixes relating to the original Template.
Support does not include:
general Squarespace training;
website design advice;
branding or marketing advice;
custom coding;
third-party integrations;
SEO services;
content creation;
troubleshooting caused by modifications made by you or another third party.
Proof of purchase may be requested before support is provided.
We reserve the right to refuse support where a customer behaves in a threatening, abusive or unreasonable manner towards our staff.
25. Third-Party Services
Our products are designed for use with Squarespace.
Your use of Squarespace and any other third-party services is governed by their own terms and conditions and privacy policies.
We are not responsible for:
changes made by Squarespace;
interruptions to third-party services;
account suspensions by third parties;
third-party software, integrations or extensions;
payment services provided by third-party providers.
You are responsible for maintaining your own Squarespace subscription and complying with Squarespace's terms of use.
26. Website Availability
We make reasonable efforts to ensure our website remains available at all times.
However, we cannot guarantee uninterrupted access and may suspend or withdraw the website temporarily for maintenance, updates or reasons beyond our reasonable control.
We shall not be liable for any temporary unavailability of the website.
27. Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, descriptions, screenshots, demonstrations and examples are provided for general guidance only and may occasionally contain typographical errors or become outdated due to changes made by Squarespace.
We reserve the right to correct any errors or omissions without prior notice.
28. Security
You are responsible for maintaining the confidentiality of your login credentials and any access provided to your Squarespace account.
You must notify us promptly if you believe your account has been compromised.
We use reputable third-party payment providers to process transactions and do not store your full payment card details.
29. Privacy and Data Protection
We are committed to protecting your privacy and handling your personal information responsibly.
Any personal data collected through our website or during the provision of our products and services will be processed in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our Privacy Policy explains what information we collect, how we use it, how long we retain it, and the rights available to you.
30. Acceptable Use
You agree not to use our website, products or services:
for any unlawful or fraudulent purpose;
in any manner that infringes the rights of another person;
to transmit viruses, malware or other malicious software;
to interfere with the security or operation of our website;
to attempt unauthorised access to our systems or customer accounts;
in any way that could damage or impair our reputation, systems or services.
We reserve the right to suspend or terminate access where we reasonably believe these Terms have been breached.
31. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any liability which cannot legally be excluded or limited under the laws of England and Wales.
Subject to the above, and to the fullest extent permitted by law, TLC International shall not be liable for any indirect, incidental, special or consequential loss or damage, including but not limited to:
loss of profits;
loss of revenue;
loss of business opportunities;
loss of anticipated savings;
loss of goodwill;
business interruption;
loss of data; or
reputational damage.
Where permitted by law, our total liability arising out of or in connection with any purchase shall not exceed the total amount paid by you for the relevant product or service giving rise to the claim.
32. Disclaimer
Our website, Digital Products and services are provided on an "as available" and "as is" basis.
Whilst we make reasonable efforts to ensure our products remain accurate, functional and compatible with Squarespace at the time of purchase, we cannot guarantee uninterrupted availability or compatibility with future changes made by Squarespace or other third parties.
Any guides, tutorials, blog posts or educational materials provided by us are intended for general information only and should not be regarded as professional legal, financial or business advice.
33. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control.
This includes, but is not limited to:
natural disasters;
fire or flooding;
severe weather;
war, civil unrest or terrorism;
industrial action;
government action or restrictions;
interruption of internet or telecommunications services;
failures affecting Squarespace or other third-party providers;
power outages; or
any other event beyond our reasonable control.
Where such circumstances continue for an extended period, we reserve the right to suspend or cancel affected services.
34. Indemnity
You agree to indemnify and keep indemnified TLC International, its directors, employees, contractors and agents against any claims, losses, liabilities, damages, costs or expenses (including reasonable legal costs) arising directly from:
your breach of these Terms;
your misuse of our website, products or services;
your infringement of any third-party intellectual property or other rights; or
any content or materials supplied by you.
35. Suspension and Termination
We reserve the right to suspend or terminate your access to our website, products or services immediately where we reasonably believe that:
you have breached these Terms;
payment has been obtained fraudulently;
you have infringed our intellectual property rights;
you have redistributed or shared our products without permission;
your conduct towards our staff is abusive, threatening, harassing or otherwise unacceptable.
Termination of your licence does not affect any rights or remedies already available to us.
36. Entire Agreement
These Terms, together with our Privacy Policy and any additional written agreement relating to your purchase, constitute the entire agreement between you and TLC International concerning your use of our website and the purchase of our products or services.
No verbal statement or representation shall form part of this agreement unless confirmed by us in writing.
37. Severability
If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.
38. Waiver
If we delay or choose not to exercise any right or remedy available under these Terms, this shall not constitute a waiver of that right or remedy.
Any waiver shall only be effective if confirmed by us in writing.
39. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection legislation provides otherwise.
Contact Us
If you have any questions about these Terms and Conditions or any of our products or services, please contact us:
TheLoneCrowd
TheLoneCrowd is operated by TLC International.
85 Great Portland Street, First Floor
London
W1W 7LT
United Kingdom
Email: contact@thelonecrowd.com
Website: https://www.thelonecrowd.com